Refund Policy – ToysWorldPK.com

At ToysWorldPK.com, we are committed to your satisfaction and want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a refund under the terms outlined below.

1. When Can You Request a Refund?

You may request a refund if:

  • The product received is damaged, defective or not working properly.

  • The product delivered is different from what you ordered.

  • The item does not match the description or specifications listed on our website.

Note: Refund requests due to “change of mind” or personal preference are subject to approval and the item must be in original, unused condition with all packaging intact.

2. Timeframe for Requesting a Refund

To be eligible for a refund, you must notify us within 7 days of receiving your order. After this period, refund requests may not be accepted.

3. How to Request a Refund

To start your refund, please follow these steps:

  1. Contact us immediately after receiving the item via:
    📞 Phone/WhatsApp: 0322-2261068
    📧 Email: info@toysworldpk.com

  2. Provide your Order ID, purchase date, and a detailed description of the issue.

  3. Send clear photos or videos showing the problem with the product.

Our team will review your request and guide you on the next steps for evaluation and return approval.

4. Condition of Returned Items

Refund requests will only be processed when:

  • The returned item is unused, unwashed, and undamaged.

  • All original packaging, labels, accessories, manuals, and invoice are included.

  • The item has not been altered or mishandled after delivery.

Unauthorized returns sent without prior approval may not be accepted.

5. Processing Your Refund

Once your return is received and inspected:

  • If approved, your refund will be processed within 10–30 business days.

  • Refunds will be issued to the original payment method used for purchase.

  • If you paid via Cash on Delivery (COD), a refund may be issued as store credit or bank transfer depending on your preference and our policy at that time.

Important: Shipping charges are generally non-refundable, unless the return is due to an error on our part (e.g., defective item or wrong order).

6. Partial Refunds

In certain cases (like missing original packaging or partial usage), we may issue a partial refund based on the item’s condition upon return.

7. Non-Refundable Items

The following items typically cannot be refunded unless they are defective or wrongly delivered:

  • Products with broken seals once opened.

  • Items without original receipts, packaging, or accessories.

  • Personalized or custom orders.

  • Beauty, hygiene, or wearable products where use affects sanitation.

8. Exceptions and Special Notes

  • Defective/Damaged Items:
    Report within 48 hours of delivery and provide unboxing proof if possible.

  • Policy Updates:
    ToysWorldPK.com reserves the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Us

If you have any questions about refunds, returns, or your order, please get in touch:

📞 Phone/WhatsApp: 0322-2261068
📧 Email: info@toysworldpk.com

We are always here to help and ensure your shopping experience is smooth and trustworthy!